Refund Policy

1. Refund Eligibility

DigiSkala Marketing Agency is committed to delivering high-quality e-commerce and digital marketing services. Refund requests may be considered under the following circumstances:

Failure to deliver services in accordance with the agreed scope of work

Technical or operational issues attributable solely to DigiSkala Marketing Agency that materially prevent service delivery

Duplicate or excess payments made in error

Cancellation of services prior to commencement of any work

All refund requests are subject to internal review and approval.

2. Non-Refundable Services & Charges

Refunds will not be issued for the following:

Setup, onboarding, or initiation fees once service execution has begun

Third-party costs, including but not limited to marketplace fees, advertising spend, software subscriptions, or platform charges

Services that have already been delivered, executed, or formally accepted by the client

Consulting, advisory, or strategy sessions once completed or delivered

3. Refund Request Process

To initiate a refund request, clients must:

Submit a written request to info@digiskala.com

Include the invoice number, service details, and a clear reason for the refund request

Allow up to 5 business days for review and assessment

If approved, refunds will be processed within 30–45 business days from the approval date.

4. Refund Method

Approved refunds will be issued through one of the following methods, at DigiSkala Marketing Agency’s discretion:

Reversal to the original payment method (bank transfer, UPI, or other applicable modes)

Issuance of a credit note for future services, if mutually agreed

5. Partial Refunds

In cases where services have been partially delivered, DigiSkala Marketing Agency reserves the right to issue partial refunds based on:

The proportion of work completed

Time, effort, and resources already allocated

Any third-party or non-recoverable costs incurred

The final refund amount, if any, will be determined after internal evaluation.

6. Contact Information

For refund-related queries or clarifications, please contact

Cancellation Policy

1. Service Cancellation

DigiSkala Marketing Agency (“Company”, “we”, “us”, “our”) understands that business requirements may evolve. Clients may request cancellation of e-commerce management or related services subject to the following conditions:

* A *written notice of cancellation* must be submitted *at least 30 calendar days* prior to the intended cancellation effective date
* Cancellation requests must be sent exclusively to *[info@digiskala.com](mailto:info@digiskala.com)*
* All *outstanding invoices, dues, and incurred charges* must be cleared before a cancellation request is acknowledged or processed
* Cancellation shall become effective *only after written confirmation* from the Company

Failure to comply with the above conditions may result in cancellation being delayed or declined.

2. Cancellation Fees (Retainer / Ongoing Services)

Cancellation fees are applicable based on the notice period provided and are calculated on the *remaining contract value*, excluding taxes:

*30 days or more notice:* No cancellation fee
*15–29 days notice:* 25% of the remaining contract value
*Less than 15 days notice:* 50% of the remaining contract value

The Company reserves the right to deduct any applicable cancellation fees from prepaid amounts.

3. Project-Based & One-Time Services

For one-time or milestone-based services including, but not limited to, marketplace onboarding, account setup, brand store creation, audits, or system integrations:

*Cancellation before project commencement:- Full refund of fees paid, less a *non-refundable processing and administrative fee of 5%
*Cancellation after work has commenced:- Charges will be applied on a *pro-rata basis* corresponding to work completed, time invested, and resources allocated
*Cancellation after milestone delivery:- No refund* will be issued for completed or delivered milestones. Any third-party or non-recoverable costs incurred shall remain payable by the client.

4. Data, Access & Account Handover

Upon confirmed cancellation and settlement of all dues, the Company will:

* Transfer relevant account credentials and access within *7 business days*
* Provide documentation or reports related to work completed up to the cancellation date

Transition support or coordination with a new service provider may be offered *at additional cost*, subject to availability.

5. No Waiver of Liability

Cancellation does not release the client from:

* Payment obligations for services already rendered
* Charges for resources allocated, tools used, or third-party costs incurred
* Contractual obligations that survive termination

The Company shall not be liable for business losses, data issues, performance impact, or downtime arising after cancellation.

6. Policy Modification

DigiSkala Marketing Agency reserves the right to amend or update this Cancellation Policy at any time without prior notice. The most recent version published or communicated shall govern all cancellations.