Privacy Policy

DigiSkala Marketing Agency (“Company”, “we”, “us”, “our”) values the privacy of its clients, partners, and website users. This Privacy Policy explains how we collect, use, store, and protect information in connection with our services. By accessing our website or using our services, you acknowledge and agree to the practices described herein.

1. Information We Collect

We may collect and process the following categories of information:

*Personal Information
Name, email address, phone number, business name, billing address, and other contact details provided when you inquire about or engage our services.

*Business & Account Information
Marketplace credentials, seller account data, product listings, pricing details, sales reports, performance analytics, advertising data, and related operational information necessary for service delivery.

*Usage & Technical Data
IP address, browser type, device information, access times, pages viewed, and interaction data related to our website or platforms.

*Communication Data
Records of emails, messages, calls, or other correspondence exchanged with us for operational, support, or compliance purposes.

We collect information only to the extent reasonably necessary to deliver and improve our services.

2. How We Use Your Information

Collected information may be used for the following lawful business purposes:

* Providing, managing, and improving e-commerce and digital marketing services
* Communicating with clients regarding accounts, projects, invoices, and support
* Monitoring service performance, analytics, and internal reporting
* Enhancing service quality, tools, and operational efficiency
* Sending service-related notices, updates, and marketing communications (where legally permitted or consented)
* Complying with legal, regulatory, and contractual obligations

We do not guarantee uninterrupted service or error-free outcomes arising from the use of data.

3. Information Sharing & Disclosure

We *do not sell* personal or business information. However, we may disclose information in the following circumstances:

*Service Providers:* Trusted third-party vendors, contractors, or technology partners engaged to support service delivery, subject to confidentiality obligations
*Marketplaces & Platforms:* Disclosure as required to operate, manage, or optimize marketplace accounts (including but not limited to Amazon, Flipkart, or similar platforms)
*Legal & Regulatory Requirements:* Where disclosure is required by law, court order, regulatory authority, or to protect the Company’s legal rights, property, or safety

We are not responsible for the privacy practices of third-party platforms or marketplaces.

4. Data Security

We implement commercially reasonable administrative, technical, and organizational measures to protect data, including:

* Encryption of sensitive information where applicable
* Restricted access controls and authentication protocols
* Periodic security reviews and system updates
* Internal training on data handling and confidentiality

Despite these measures, *no method of data transmission or storage is completely secure*, and we do not warrant absolute security.

 5. Data Retention

We retain personal and business information only for as long as necessary to:

* Fulfill service obligations
* Meet legal, accounting, or regulatory requirements
* Resolve disputes or enforce agreements

Upon termination of services, certain data may be retained for legitimate business or legal purposes. We are not obligated to delete data immediately unless required by law.

6. Your Rights

Subject to applicable laws, you may have the right to:

* Request access to your personal information
* Request correction of inaccurate or outdated data
* Request deletion or restriction of processing (where legally permissible)
* Opt out of non-essential marketing communications
* Withdraw consent where processing is based on consent

Requests may be refused or limited where permitted by law or where data retention is required for legitimate purposes.

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance functionality and user experience. You may manage cookie preferences through your browser settings. Disabling cookies may affect website performance.

8. Policy Updates

We reserve the right to modify or update this Privacy Policy at any time without prior notice. Updates will be effective immediately upon publication on our website or official communication channels. Continued use of our services constitutes acceptance of the revised policy.

9. Contact Information

For privacy-related questions, data requests, or concerns, please contact:

*Email:* info@digiskala.com